Questions fréquentes

Search by skill, nationality or office name, then use the filters: availability, price, age, experience and languages. Every profile comes from a licensed office.

Yes. Save workers to your list and compare up to four at a time. The list moves to your account when you sign in.

The office confirmed recently that she is available and you can reserve her today. "Available from" means she becomes available on that date.

Open the worker's profile and tap "Reserve". She is held for you for 30 minutes while you pay the booking fee, then the request goes to the office.

The office answers within 24 hours. Once it accepts, you follow the visa, medical and travel steps on the booking page until arrival.

The booking page shows it, and you can cancel the booking and get the booking fee back in full as long as the office has not accepted.

Only the booking fee: 3 KD. You pay the office price to the office directly under your contract; it never passes through Makhdoom.

KNET or a credit or debit card, and any other method shown at checkout. Payment goes through a secure payment gateway and we do not store your card details.

On the booking page under "Payment", where you can also download it as PDF. If the fee is refunded, the refund note is in the same place.

In full if the office declines or does not accept, or if you cancel before it accepts. After the office accepts it is not refunded.

Within 5 business days to the same payment method. Your bank may take a few more days to show it on your statement.

Because the recruitment contract is made in your name and the office needs to know who is asking. We keep only the last four digits of your Civil ID.

After paying, through the Hawiyti and Sahel apps. If that is not possible you can upload a proof that our team reviews.

Makhdoom is an intermediary and its role ends when you confirm the worker's arrival. Anything about the worker after that is between you and the office under your contract.

Your confirmation closes the booking and records that the office did its part. The confirm button appears on the booking page once the office tells us she is ready.

Yes. We check an office's licence before it joins, and stop showing it if the licence expires.

It sends the office details and licence number from the "Offices: join" page, and our team contacts it to complete joining.

The office you booked with sees only what it needs to complete the recruitment, and the platform team according to their role. The details are in the privacy policy.

Go to "My account", then "Delete account". We delete your identifying details and keep booking and payment records without your name and number. It cannot be done while a booking has not ended.