Deleting your account
How to delete your account, and what we delete and keep.
How
Open "My account", then "Delete account", and we send a verification code to your number to make sure it is you. Deletion is final and cannot be undone.
When it is not possible
You cannot delete the account while a booking has not ended, or while an unpaid reservation is open. Cancel the booking or wait until it ends, then come back.
What we delete and keep
- We delete your name, number and email, your saved lists and your sign-in on all your devices.
- We keep booking, payment and refund records without your identifying details, because they are financial records we must keep.
Still need help?
Write to the support team and we answer on your request page.
