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Office guide

Everything your office needs to work on Makhdoom, from joining to the worker's arrival and the invoice.

  1. Joining

    • You receive an invitation link after the office licence is checked. You accept the office agreement and create the owner account.
    • Complete the office profile and upload the licence documents. The office is shown to customers once verified.
    • Add your team under "Team", up to 10 users, each with their own permissions.

  2. Adding workers

    • Add a worker under "Worker listings" with her passport number. We check that the passport is not registered with another office; customers never see the number.
    • The photo is reviewed before it is shown. The profile is published after the platform team reviews it.
    • Enter the full recruitment price as in your contract with the customer.

  3. Availability

    • Confirm your workers' availability under "Availability" regularly. After 48 hours without an update it shows as out of date.
    • After 96 hours without an update the worker becomes unavailable automatically until you confirm again.

  4. Booking requests

    • A request reaches you after the customer pays the booking fee. Accept or decline within 24 hours under "Booking requests".
    • Before you accept, the customer can cancel and the booking fee is refunded. After you accept it is not.
    • The customer pays the recruitment price to the office directly under your contract; it never passes through Makhdoom.

  5. After you accept

    • Record the visa, medical and travel steps on the booking page so the customer can follow them.
    • When the worker is ready to arrive, mark it, and the customer confirms the arrival on their side.
    • With the arrival confirmed, Makhdoom's role ends; the relationship continues between the office and the customer under the contract.

  6. Commission and invoices

    • The platform commission is 10 KD for each booking completed by the customer confirming the arrival.
    • Commission invoices are under "Invoices". The payment terms are in the office agreement.

  7. Help

    • Write to the platform team from the chat button in the portal, or send a help request from the contact page.
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